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COVID-19 Update - Our online store is OPEN and we are still shipping in the UK. For the latest information click here.

Covid -19 Latest Information

Monday 18th May 2020

Following the government update, we have made the decision that our Plant Centre and Rose Gardens will remain closed for the time being. Our staff who are working safely on site are currently focused on looking after our rose crop and delivering roses to you for you to enjoy in your own gardens.

We hope to be able to share our gardens with you again in the future, but we will only re-open once we feel it is safe to do so. The safety of our customers and staff remains of utmost priority. We are constantly reviewing the situation and, in the meantime, please keep an eye on our social media channels and website where we will continue to share what is happening behind our garden walls.

Our online store remains open and we are currently taking orders for Potted Roses (excluding standard roses) and rose care accessories. However, due to the impact of Coronavirus, orders are taking longer than normal to be delivered.

Please be aware that orders are currently taking up to 12 working days to arrive.


Orders and Delivery

Q: Which items are currently available for delivery?

A: Potted Roses (excluding standard roses) and rose care accessories (excluding pots, arches and obelisks).

Q: Which items are currently not available for delivery?

A: Bare Root Roses are not available for immediate despatch. A selection are available to pre-order for delivery in November 2020.

Q: Can still I order online?

A:Yes, our website is still open and we are currently taking orders. Please be aware deliveries are currently taking up to 12 working days to arrive.

Q: Can I still order by phone?

A: Yes, our rose experts are still able to process orders by phone. Our phone lines are open Monday-Friday 8.30am - 6.00pm. Please be aware deliveries are currently taking up to 12 working days to arrive.

Q: Will my delivery be delayed?

A: Currently we are aiming for deliveries to arrive within 12 working days.

Q: Can I still receive my delivery if I am self-isolating?

A: Yes, all our deliveries are now contact-fee. Your delivery will not require a signature and will be left at your door, unless you have provided other instructions with your order.

Q: How can I contact David Austin?

A: Phone - The easiest way to contact us is by phone. Call one of our rose experts on 0800 111 4699 (free to call). Our phonelines are open Monday-Friday 8.30am - 6.00pm.

Email – Please email help@davidaustinroses.co.uk. Due to our reduced staff it is taking us longer than normal to respond to emails.

Online Chat – You can chat directly with our rose experts via our website at www.davidaustinroses.co.uk. Our webchat is open Monday-Friday 8.30am - 6.00pm.

Q: I normally like to pick my roses myself. How can you guarantee I will be satisfied with the roses I receive?

A: Our rose experts handpick only the best roses which are carefully packed and delivered in a perfect condition for planting.


Our Response to Covid-19

Q: Will you be re-opening your Plant Centre & Gardens following the updated guidelines from the government?

A: Following the government update, we have made the decision that our Plant Centre and Rose Gardens will remain closed for the time being. We hope to be able to share our gardens with you again in the future, but we will only re-open once we feel it is safe to do so. The safety of our customers and staff remains of utmost priority. We are constantly reviewing the situation and, in the meantime, please keep an eye on our social media channels and website where we will continue to share what is happening behind our garden walls.

Q: What safety measures have been implemented?

A: The health and safety of our staff and the wider public is our priority. We have put in place the following stringent safety measures to make sure things are as safe as possible:

  • All employees who can work from home are doing so and we have systems in place which allow them to do so. This includes our call centre staff and online team.
  • We have reduced the number of staff on site to the bare minimum.
  • We have re-engineered facilities to allow for a minimum 2m distance between staff on site. In certain areas we have installed safety screens between workers.
  • In our dispatch facilities staff are required to wear PPE (personal protective equipment).
  • We are undertaking extra cleaning to minimise risk.
  • A staggered break schedule has been implemented with extra break times to reduce interactions between staff.

Q: What measures are you taking to ensure you can continue to provide roses in the future?

A: We have a skeleton staff working safely to undertake vital tasks to ensure the ongoing production of roses. This includes:

  • Carefully looking after our current rose stock
  • Planting our rose crop for 2021
  • Continuing our breeding programme

Q: Are you exhibiting at RHS Chelsea Flower Show 2020?

A: Sadly, the RHS Chelsea Flower Show 2020 has been cancelled. We hope to be able to share our roses with you at a later date.

Q: Are you exhibiting at RHS Hampton Court Palace Garden Festival 2020?

A: We are still planning to exhibit at RHS Hampton Court Palace Garden Festival 2020, subject to the advice of the RHS.


Visiting Us

Q: Are the David Austin Rose Gardens, Plant Centre and Restaurant open?

A: Following the government update, we have made the decision that our Plant Centre and Rose Gardens will remain closed for the time being. We hope to be able to share our gardens with you again in the future, but we will only re-open once we feel it is safe to do so. The safety of our customers and staff remains of utmost priority. We are constantly reviewing the situation and, in the meantime, please keep an eye on our social media channels and website where we will continue to share what is happening behind our garden walls.

Q: What happens if I have a booking for Afternoon Tea?

A: If you already have a booking, this will be re-scheduled for when our restaurant re-opens. One of our team will be in touch to organise this.

Q: What happens if I have a voucher for Afternoon Tea?

A: We will extend the voucher expiry date and you will be able to book your experience once our restaurant re-opens.

Q: Can I still buy Afternoon Tea or Rose Pruning Vouchers?

A: Yes, you can still purchase these and redeem once we our Restaurant re-opens and our courses resume.

Q: What happens if I was booked on a tour visit of the Gardens?

A: Our Rose Gardens, Plant Centre and Restaurants are currently closed and will only re-open when we deem it safe to do so.

  • If you are booked on a tour, please contact your tour operator.
  • If you are a tour operator, please contact us on 0800 111 4699 to talk to us about a refund on your deposit or a future booking.
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