Delivery
We take great care to ensure your order reaches you safely and in good time. Our UK delivery options and charges are outlined below.
UK Delivery Charges
Standard Delivery | £3.95
- Delivered Monday to Saturday
- Usually arrives within 5 working days, unless otherwise stated
- Pre-orders will usually arrive within 5 working days of despatch
Next Day Delivery | £5.95
- Order by 2pm for next-day delivery
- Available Tuesday to Saturday
Nominated Day Delivery | £5.95
- Choose a convenient day for your order to arrive
- Available Tuesday to Saturday
- Order by 2pm
As our bare root roses are lifted fresh from the field, there may be times when delivery takes a little longer than 5 working days. You can find more information under Seasonal Availability & Delivery below.
Additional Delivery Charges
A small number of products have different delivery charges:
Soil & Compost | £10.95
- Delivered separately from the rest of your order.
- Free delivery offers do not apply to orders containing soil.
Gift Cards | £2.95
Delivery to Northern Ireland
We’re sorry that orders for delivery to Northern Ireland cannot currently be placed through our UK website.
If you live in Northern Ireland, you can still order and enjoy our roses, but you’ll need to place your order through our European website.
We appreciate that this is an extra step and thank you for your understanding. If you need any help with your order, our team will be very happy to assist.
Seasonal Availability & Delivery
Roses are living plants, and their natural growing cycle means the way we send them varies throughout the year. The timings below are a helpful guide to when you can expect your roses.
Bare Root Roses
Bare root roses are dormant plants, carefully lifted from our fields and delivered without soil. They arrive without foliage in plastic-free packaging, ready to be planted in their new home.
- Usually available to pre-order throughout the year
- Delivery takes place during the bare root season, usually from November to April
As bare root roses are lifted from the field, their delivery is naturally influenced by the weather. Occasionally, we may need to adjust timings so that your roses leave us in the best possible condition.
Potted Roses
Our potted roses are delivered in our signature green pot, made in the UK from 98% recycled plastic. Their appearance naturally changes with the seasons, so your rose may arrive with fresh foliage or flowers, or at a quieter stage of growth.
- Available for delivery throughout the year
An order from David Austin® will arrive safely and securely by courier. If you have provided a delivery instruction, then your order will be left as requested.
Bare root roses will arrive in our rose-printed bag, and potted roses will arrive in our David Austin® premium 6-litre pot, securely packaged in a sturdy, rose-print box. Depending on the items ordered and the time of year, your items may arrive separately.
Yes, we accept alternative addresses at checkout – just choose a billing address and a separate delivery address. Please note that it is your responsibility to make sure that the delivery address is accessible for the delivery vehicle and is able to accept the delivery.
During the checkout process you are able to leave delivery instructions to make sure your order is left in a safe place.
No, our couriers are instructed to follow the delivery instructions provided by the customer at checkout and if no instructions are given, leave the order in a safe place/with a neighbour. If someone is available to receive the order the courier may ask for a signature.
Yes, you have the right to cancel an order within 14 days of the order being made. In some cases an order can be cancelled or changed before despatch. To do so, please contact us between 8.30am and 12pm on the day of purchase. If an order has already been despatched please see our returns, replacements and refunds policies for more details. Any additional charges to a changed order will be made at the point of the change.
We’re very sorry your order has not arrived on time. Please note that deliveries are currently taking up to 2-4 working days to arrive.
Please get in touch with our customer service team with your order number and we will check on the status and delivery estimate of your order. The exact delivery time of your order will depend on the delivery service chosen, the rose growing season and whether or not the order was made before 2pm Monday-Friday.
Depending on the items within your order, some products may arrive separately to ensure items arrive in a safe and timely manner. Please don’t hesitate to get in touch here.
The following are common reasons for different delivery dates for our products:
Bare Root Roses
Bare root roses ordered between June and November are not delivered until November and December of that year.
Standard Roses
Due to their size, Standard Roses will be delivered separately to other items.
Non-rose Items
To prevent damage, soil, books and homeware items are shipped separately, to be delivered on a nominated day or by standard 3-5 day delivery, depending on your chosen service level.
Orders to be shipped to Northern Ireland & Europe must be placed on our European website here. Please note that certain products have shipping restrictions. If the country you wish to ship to does not appear on this website please call 0044 1902 376373 for more information. For delivery to the US please visit: www.davidaustinroses.com/us
We’re very sorry to hear this and apologise for any inconvenience caused.
Our friendly and helpful customer service team will help resolve the issue as quickly as possible.
In the event that you receive an item you didn’t order, please get in touch with our customer service team, who will help resolve the issue as quickly as possible.
You have the right to return any product within 14 days of receiving the last item of your order. All unwanted items must be returned in a saleable condition and proof of return given within those 14 days. (Deductions may be made for signs of unreasonable use.) Refunds will be made within 14 days of receiving the goods back or from 14 days of proof of return. If a more expensive service (i.e. Next day, Nominated Day or Saturday Delivery) was chosen, only our standard delivery charge will be refunded along with the amount paid for the products. The cost of returning the order must be met by the customer.
Returns
We take great care over every rose we breed, grow and send from our nursery. We want you to enjoy your rose for many years to come, and if it fails to grow under our five year guarantee, or arrives with significant damage that is likely to affect its health or ability to grow, we’ll put things right. As a living plant, your rose may occasionally show a few minor signs of its journey to you, as may its packaging. Where these do not affect the health or growth of the rose, there is no cause for concern.
Yes we do. Please find more information here: Our Promise to You | David Austin
We take every care to breed, grow and deliver the best roses. If a rose fails to grow or arrives damaged, we will replace it free of charge. That’s the David Austin promise. If you would like to request a replacement or refund of a rose within the 5 year guarantee period, please complete our Returns form.
We’re very sorry to hear this and apologise for any inconvenience caused. Please get in touch with us here, our friendly and helpful team will help resolve the issue as quickly as possible.
In the event that you receive an item you didn’t order please get in touch here and our friendly and helpful team will help resolve the issue as quickly as possible.
You have the right to return any product within 14 days of receiving the last item of your order. All unwanted items must be returned in a saleable condition and proof of return given within those 14 days.
Deductions may be made for signs of unreasonable use..
Refunds will be made within 14 days of receiving the goods back or from 14 days of proof of return. If a more expensive service (i.e. Next day, Nominated Day or Saturday Delivery) was chosen, only our standard delivery charge will be refunded along with the amount paid for the products. The cost of returning the order must be met by the customer.
If you wish to exchange a product you have ordered please contact us here within 14 days of receiving your order. Any additional charges to a changed order will be made at the point of the change. All unwanted items must be returned in a saleable condition and proof of return given within those 14 days.
Deductions may be made for signs of unreasonable use. The cost of returning the order must be met by the customer.
Please note you must first notify us by phone, and subsequently by email or letter of your cancellation and return.You can only return items by post if they were ordered online or by phone directly from David Austin®. The products must be returned in the original packaging or secure packaging and be traceable (Recorded Delivery).
Please make all returns out to: FAO Returns Dept., David Austin Roses Ltd, Bowling Green Lane, Albrighton, Shropshire, WV7 3HB.
Yes, gift cards can be cancelled within 14 days of purchase. Please get in touch with us here quoting your order number and gift card/voucher number. Refunds will be made only to the purchaser of the gift card and the billing address must match the original order. The amount refunded will depend on two factors: the purchase price (not full value of the gift card) and any deductions already made on the card. We cannot exchange gift vouchers for cash and cannot refund the value on the card to anyone other than the purchaser.
If you are returning an item, changing an item or an item was damaged/broken on delivery a refund of the purchase value will be made to a gift card within 14 days of proof of return. Unfortunately, we cannot refund to another payment method. If you wish for the refund to be placed on the same card please supply the gift card/voucher number.
All refunds, where applicable, will be made within 14 days of proof of return of faulty or unwanted goods. We do not store your card details at any time for your security and may therefore need to correspond with the payee to make the refund. We therefore advise you report the need for a return and refund as soon as possible.
Unwanted Items
Under the Consumer Contracts Regulations you have 14 days from final delivery of an order to return any unwanted or faulty items. However, we advise that you contact us as soon as possible about your need to return your order. All of our rose products are living and therefore perishable, the longer they are left the more likely they will become unsalable, reducing the amount we are liable to refund.
Faulty or Damaged Roses
We offer a five-year guarantee and life time support for any rose ordered directly from David Austin®. This means that if anything is wrong with your rose within the first five years we will be happy to help get your rose flourishing or discuss a replacement if necessary. Please get in touch here.
After the first five years, our team are also available to help make sure you’re getting the best possible experience from your roses. To find out more, simply get in touch with us here.
Fault or Damaged Non-Rose Items
Under the Consumer Contracts Regulations, you have 14 days from final delivery of an order to return any unwanted or faulty items. We apologise for any inconvenience caused and will do our best to replace or refund your order as soon as possible. We may ask for proof of damage or faulty goods, and items will be checked upon return. Return costs will be met by David Austin® for faulty goods.
None of our products are excluded from our refunds and returns policy where the item is returned in a saleable condition or when faulty. None of the items must have been used in any way beyond the opening of the postage packaging and reasonable inspection of the goods.
Still need a little help?
Our rose experts are always happy to help.
Use the Chat with us button at the bottom right of your screen or visit our Contact Us page for more ways to get in touch.
