Terms & Conditions
We offer a discount when customers purchase groups of three or more English Roses as bare roots or potted roses. To qualify for this discount, roses must be of the same variety.
2. Special Offers
From time to time we may make promotional rose collections or exclusive customer offers available. Please note that all David Austin Roses offers exclude gift vouchers.
2.1. Mailing offers
Please refer to the end date detailed on your posted item or within your email. The offer excludes postage. To use the offer, enter your code in your basket online or quote over the phone or in our Plant Centre shop. This offer cannot be used in conjunction with any other David Austin Roses offer. This offer cannot be redeemed at any of our garden centre stockists. Offer excludes gift vouchers/cards, experiences and Tea Room purchases. Offer applies while stocks last.
3. Order confirmation
For our customers who supply an email address, we will automatically send you an electronic confirmation, notifying you when your order has been dispatched. The communication will include details of postage method and if it is being sent by courier, you will be able to track your parcel from the information provided.
4. Guarantee of quality
We aim to supply roses of the highest quality. However, with living plants, problems occasionally arise. If any roses are damaged on receipt, or if they fail to grow in the first 5 years, we will replace them free of charge. For more details about our guarantee, please contact our customer service team on 0800 111 4699 or e-mail firstname.lastname@example.org. We cannot be responsible for adverse weather conditions or for circumstances beyond our control.
5. Terms - Payment with Order
Due to the high cost of sending out invoices, customers are requested to send payment with their order. Please make cheques payable to David Austin Rose Nursery Limited. We accept credit card payment by Mastercard or Visa. Normal terms of business apply, whereby your account will be debited at the time the order is placed.
6. Gift vouchers/ cards and credit notes
David Austin Roses gift vouchers/ cards are accepted in payment for any of our mail order services and on our UK website. Unfortunately this cannot be redeemed on our international websites. Gift vouchers/ cards and credit notes can be redeemed by sending them by post with your order or by calling our customer service team on 0800 111 4699. To use a gift card as payment on our UK website you will be prompted to enter your 16 digit number on the checkout page. David Austin's gift vouchers/ cards can also be redeemed at our plant centre in Albrighton. Please note that our gift vouchers/ cards are valid only when buying from David Austin Roses direct and may not be redeemed at any other nursery or shop. All David Austin Roses offers exclude gift vouchers. We accept National Gardens Scheme vouchers but only at our plant centre, otherwise we only accept vouchers issued by David Austin Roses.
Non plant items contain VAT and will be fulfilled by David Austin Rose Nursery on behalf of David Austin Roses Ltd. Plant items include bare root and potted roses. All prices where applicable are shown inclusive of VAT.