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COVID-19 Update - Our online store is OPEN and we are still shipping in the UK. For the latest information click here.
The following delivery options and charges are applicable to all products sold by David Austin Roses.
(Within 3 -5 working days*)
(7:30am - 6pm)
|Next working day*||£5.95||Order before 2pm on previous working day||Monday-Friday
(8am - 6pm)*
|Nominated day||£5.95||Order before 2pm on previous working day||Monday-Friday
(8am - 6pm)
|Saturday||£9.95||Order before 2pm on a Friday||Saturday|
*Baskets containing exceptionally large or heavy items such as pots, planters, and compost will be subject to the following delivery charges:
Soil & Compost: Standard Delivery - £10.95
Pots & Planters: Standard Delivery - £28.95
Bare root roses are dormant plants, dug up from the field and shipped without soil. As a result, they have a limited availability period (November - May, weather permitting), but can be ordered all year round.
|ORDER PLACED||DELIVERY DATE|
|Mid-November - April||Within 5 working days from date of order|
|May - Mid-November||November 2019|
* The following postcode ranges are a 2 - 5 day service only: GY1 – GY10, IM1 – IM9, IM86 – IM87, IM99, JE1 – JE5, AB, ZE, HS, IV, KW, KA, PA, PH, FK, BT.
* International Delivery: Please visit www.davidaustinroses.com or call our customer services team on 0044 1902 376373 for details.
* Monday delivery is not available from May - October.
HOW WILL MY ORDER BE DELIVERED?
An order from David Austin Roses will arrive safely and securely by courier or Royal Mail. If you have left a delivery message then your order will be left as instructed. Bare root roses will arrive in our rose printed wax-lined bag and potted roses will arrive in our David Austin premium 6 litre pot, securely packaged in a sturdy, rose print box. Depending on the items ordered and the time of year your items may arrive separately.
CAN I ORDER A DELIVERY TO GO TO MY PLACE OF WORK OR ANOTHER ADDRESS?
Yes, we accept alternative addresses at checkout – just choose a billing address and a separate delivery address. Please note that it is your responsibility to make sure that the delivery address is accessible for the delivery vehicle and is able to accept the delivery.
WHAT HAPPENS IF I AM OUT WHEN THE DELIVERY ARRIVES?
During the checkout process you are able to leave delivery instructions to make sure the order arrives on the correct day and in the place instructed.
DO I NEED TO SIGN FOR MY DELIVERY?
No, our couriers are instructed to follow the delivery instructions provided by the customer at checkout and if no instructions are given, leave the order in a safe place/with a neighbour. If someone is available to receive the order the courier may ask for a signature.
CAN I CANCEL OR CHANGE MY ORDER AFTER CHECKOUT?
Yes, you have the right to cancel an order within 14 days of the order being made. In some cases an order can be cancelled or changed before despatch. To do so, call us on 01902 376300 between 9am and 2pm on the day of purchase. If an order has already been despatched please see our returns, replacements and refunds policies for more details. Any additional charges to a changed order will be made at the point of the change.
MY ORDER IS LATE, WHAT SHOULD I DO?
We’re very sorry your order has not arrived on time. Please call our helpful team on 01902 376300 with your Order Number and we will check on the status and delivery estimate of your order. The exact delivery time of your order will depend on the delivery service chosen, the rose growing season and whether or not the order was made before 2pm Monday-Friday.
PART OF MY ORDER HASN’T ARRIVED, WHERE IS IT?
Depending on the items within your order, some products may arrive separately to ensure items arrive in a safe and timely manner. Please don’t hesitate to call us on 01902 376300 if you feel an item should have arrived. The following are common reasons for different delivery dates for our products:
Bare Root Roses: Bare root roses ordered between June and November are not delivered until November and December of that year.
Banksiae Roses: As banksiae roses are tender in their first season we are unable to send the roses out until April or May.
Books and homeware items: To prevent damage, the books and homeware items are shipped separately, to be delivered on a nominated day or by standard 3-5 day delivery, depending on your chosen service level.
CAN I ORDER FOR DELIVERY INTERNATIONALLY?
Yes, the majority of our roses can be shipped across the EU. Delivery will be made within 10 - 15 working days for Bare Root Roses and 2 - 6 working days for Potted Roses. Please note that certain products have shipping restrictions. If the country you wish to ship to does not appear on this website please call 0044 1902 376373 for more information. For delivery to the US please visit: www.davidaustinroses.com